Please read these terms and conditions carefully before booking any services with Egotel Holidays. These terms govern your use of our services and establish the agreement between you and our company.
These Terms and Conditions ("Terms") constitute a legally binding agreement between you and Egotel Holidays regarding your use of our website and services. By making a booking or using our services, you acknowledge that you have read, understood, and agree to be bound by these terms.
By accessing and using the Egotel Holidays website or services, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.
We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any changes constitutes acceptance of the new terms.
You must be at least 18 years old to make bookings through our website. By using our services, you represent that you meet this age requirement and have the legal capacity to enter into this agreement.
All bookings are subject to availability and confirmation. A booking is only confirmed when you receive a written confirmation from us via email. We reserve the right to decline any booking at our discretion.
Full payment or a deposit may be required at the time of booking, depending on the package selected. Payment must be made in the currency specified at the time of booking through our approved payment methods.
All prices are quoted per person unless otherwise specified and are subject to change without notice until booking is confirmed. Prices include services as specified in the itinerary but exclude personal expenses, tips, and optional activities unless stated otherwise.
Cancellations must be made in writing. Cancellation fees apply based on the time of cancellation before departure: 30+ days (25% fee), 15-29 days (50% fee), 7-14 days (75% fee), less than 7 days (100% fee).
We reserve the right to cancel any tour due to insufficient bookings, weather conditions, or circumstances beyond our control. In such cases, we will provide a full refund or offer alternative arrangements.
Approved refunds will be processed within 14-21 business days using the original payment method. Processing fees and third-party charges may be deducted from refund amounts.
You are responsible for ensuring you have valid passports, visas, and all required travel documents. We are not responsible for any issues arising from incomplete or invalid documentation.
You must inform us of any medical conditions, dietary requirements, or mobility limitations at the time of booking. You are responsible for obtaining appropriate travel insurance and required vaccinations.
You agree to conduct yourself in a manner that does not disrupt other travelers or bring disrepute to Egotel Holidays. We reserve the right to terminate services for inappropriate behavior without refund.
Our liability is limited to the cost of services provided. We are not liable for delays, changes, or cancellations due to weather, political situations, natural disasters, or other circumstances beyond our control.
We act as intermediaries for third-party service providers (hotels, airlines, etc.). We are not liable for their actions, services, or failures. Claims should be directed to the relevant service provider.
In no event shall our total liability exceed the total amount paid by you for the specific booking. We shall not be liable for any indirect, incidental, or consequential damages.
We are not liable for any failure to perform our obligations due to events beyond our reasonable control, including but not limited to natural disasters, war, terrorism, government actions, or pandemics.
We monitor official travel advisories and reserve the right to cancel or modify tours based on safety concerns. We recommend checking current travel advisories before departure.
We strongly recommend purchasing comprehensive travel insurance to cover trip cancellation, medical emergencies, and other unforeseen circumstances.
All content on our website, including but not limited to text, images, logos, graphics, and software, is the property of Egotel Holidays or its licensors and is protected by copyright and other intellectual property laws.
You may not reproduce, distribute, modify, or create derivative works from any content without our explicit written permission. Unauthorized use of our intellectual property may result in legal action.
Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our services, you consent to the collection and use of your information as described in our Privacy Policy.
These Terms and Conditions are governed by and construed in accordance with the laws of Egypt. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the Egyptian courts.
If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
Travel insurance is highly recommended and may be required for certain destinations.
Check visa requirements and passport validity (minimum 6 months) before travel.
Final itineraries may be subject to change due to local conditions or operational requirements.
Contact us immediately if you have any concerns or questions about your booking.
If you have any questions about these Terms and Conditions or need clarification on our policies, please contact our customer service team.